How telecom operators design, measure, and trust a closed loop that runs without a human in it.

I write about it in Level 4 Autonomy Insights. Programs and engagements run through makman.co.

A position.

Most autonomy programs stall between Level 2 and Level 3, and the reason is almost never technical. The measurement model and the operating model were built by different people, on different floors, in different decades. Until they are reconciled, the score and the system disagree, and the program funds the wrong work.

That reconciliation is the work I have spent the last few years on inside TM Forum, and the work I lead when an operator brings me into a transformation program.

Where I sit in the work. Selected work.

The first combined AOMM + ANLET assessment, with KPN, applying IG1403's outside-in and inside-out method with independent validation. Presented jointly at DTW Ignite 2026. Speaking detail.

Background.

Control systems was my engineering major. Twenty years on, after telecom, oilfield digitalization, and building a consulting firm out of Estonia, I am back at the same problem at industry scale. The closed loop is the through line.

CEO and founder of Makman Technology Consulting. BSc Electrical and Electronics Engineering, University of Tripoli. Lean Site Champion, University of Michigan.

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